Home > News

Does your water taste really salty or is your system's CHECK SALT alarm/caution light on?


Here's what could be going on...

This is a common call we get this time of year! Here's a few things to check yourself before calling:

Check your system's brine (salt) tank:

  • Is your salt tank low or empty? If the salt is low enough, this will turn on the check salt alarm. If you have a wet brine tank where there is always about 12 inches of water in the tank, the water may be frozen if you're really low on salt. If you need to buy salt, our salt is a professional brand of salt and it's cleaner than most other brands. Both our blue and green salt bags are 50 lbs., compared to most places locally where they sell 40 lbs. bags! Both are priced at $6.50 + tax per bag when picked up at our office. If you don't want to worry about salt, we have service plans!

  • Is there a bridge (a gap) in your salt tank? Bridging is a packed solid layer of salt that spans across the width of the brine tank and does not allow the salt level to drop. So you may look into your brine tank and think you have plenty of salt, but the salt is actually raised above the water level and is not getting into the system when it regenerates. This means your system is trying to clean itself without cleaner.

Check your water treatment system's drain line. Is there frozen water in it/at the end of it? The drain line may need to be insulated or run differently. Call us if you have any questions.

Check any cartridge filters you have in line before the water treatment system to see if they need to be changed.We offer service plans so you don't have to worry about this!

If all else fails, call us at 804-693-7294 or Click here to contact us.

Sign up for Water Pro eNews today!


Monthly product and service updates, along with helpful water related tips delivered to your inbox. Sign up today!

Join Our Email List

What are the benefits of Reverse Osmosis water?


The Christmas season is an ideal time to make sure that your family, friends, and guests enjoy great water in your beautifully decorated home. If your drinking water has a bit of an odor or discoloration, an RO system can remedy your holiday dilemma. Reverse osmosis (RO) water can provide you with clean, refreshing drinking water right from a tap in your home!

There's a lot more than H2O in your water. And, in some cases, you're better off without all of the extra minerals in your water. Dissolved minerals in hard water can affect the texture and appearance of food, as well. Not only will it remove contaminants, but you'll also see that you'll stop buying bottled water.

Read the full article about the six benefits of drinking reverse osmosis water or ask us for more information about a healthy water system. We can help you get a jump on your to do list for the New Year! And, you'll be glad you did.

Don't buy that new appliance for a Christmas gift, just yet!


Whether it's a leaky dishwasher, broken washing machine, or rusted out hot water tank, you're going to want to read this article before you go shopping!

There is something that you can do to ensure that your new appliance lasts for more years to come! It starts with identifying the problem, and in many cases, it's hard water. Hard water can even impact and shorten the life on the water lines to your icemaker! Why Your Appliances Don't Stand the Test of Time is a great read to see why so many appliances end up in the junkyard before their time.

Not sure if you have hard or soft water? We can provide a free water analysis and let you know how your water measures up before you go shopping. Click here to contact us.

Can hard or soft water make a difference when cooking your Thanksgiving meal?


Baking with hard water? Dissolved minerals in hard water can change the structure of gluten and also impact the performance of ingredients like yeast. Depending on how hard your water is, minerals can produce undesirable results such as dough that's tough and rubbery.

Cooking with hard water? Dissolved minerals in hard water can affect the texture and appearance of food. If you boil or blanch certain vegetables in hard water, they may become tough and lose some of their color.

Read the full article about hard water ruining your home-cooked meals or ask us for more information about a system to remove the hard water.

Is Hard Water Ruining Your Home-Cooked Meals?

News Archives